Welcome to Sweet Caroline Apparel FAQs page. Here, we have compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have any other inquiries, feel free to reach out to our friendly customer support team.
1. How can I place an order?
To place an order, simply browse our website and select the items you wish to purchase. Add them to your cart, proceed to checkout, and follow the instructions to complete your order. If you encounter any difficulties, our support team is ready to assist you.
2. What payment methods do you accept?
We accept various payment methods, including major Credit Cards, Debit Cards, Apple, Meta, Google pay. All transactions are securely processed to protect your financial information.
3. Can I track my order?
Absolutely! Once your order is confirmed and shipped, we will provide you with a tracking number via email. You can use this number to track your package and stay updated on its delivery status.
4. What is your return policy?
We want you to love your purchase. If, for any reason, you are not satisfied, you may return the item(s) within 30 days of receiving your order. Please ensure the items are unworn, unwashed, and in their original condition with tags attached. Visit our Returns & Exchanges page for more details.
5. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order details and reason for return. They will guide you through the process and provide you with a return shipping label if applicable.
6. Do you offer international shipping?
No, We offer shipping in the United States only.
7. What if an item is out of stock?
If an item is temporarily out of stock, you may see an option to join a waitlist. By joining the waitlist, you will be notified via email as soon as the item becomes available again.
8. How can I contact customer support?
You can contact our customer support team by emailing email@example.com or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.
9. Are there any promotions or discounts available?
We frequently run promotions and offer exclusive discounts to our customers. To stay updated on the latest deals, subscribe to our newsletter and follow us on social media.
10. Is my personal information secure?
Yes, protecting your personal information is of utmost importance to us. We employ industry-standard security measures to safeguard your data.
If you have any other questions or need further assistance, please don't hesitate to contact us. Thank you for choosing Sweet Caroline Apparel, and happy shopping!